Privacy Policy

Voyage Vault and Courier Services Ltd ("we," "us," or "our") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our logistics services, or interact with us in any capacity.

1. Information We Collect

We may collect and process the following data:

• Personal Identification: Name, email, phone number, company name
• Shipment Details: Tracking numbers, cargo description, weight, dimensions, origin/destination
• Technical Data: IP address, browser type, device information, cookies
• Payment Information: When applicable (processed securely via PCI-compliant gateways)

2. How We Use Your Information

We use your data to:

• Provide, operate, and improve our logistics and courier services
• Process shipments, customs documentation, and delivery coordination
• Respond to inquiries and provide customer support
• Send service-related notifications (e.g., shipment updates)
• Comply with legal obligations and prevent fraud

3. Data Sharing & Disclosure

We do not sell your personal data. We may share it only when necessary with:

• Carriers & Partners: Airlines, shipping lines, and ground transport providers for shipment execution
• Customs Authorities: As required by law for international shipments
• Service Providers: IT, cloud, and security vendors (under strict confidentiality agreements)
• Legal Compliance: If required by law, regulation, or legal process

4. Data Security

We implement industry-standard security measures to protect your data, including:

• Encryption of data in transit (SSL/TLS)
• Secure access controls and authentication
• Regular security audits and staff training
• Compliance with CSC (Container Safety Convention) and international logistics standards

5. Your Rights

Depending on your location, you may have the right to:

• Access, correct, or delete your personal data
• Restrict or object to processing
• Request data portability
• Withdraw consent (where applicable)

To exercise these rights, contact us at the details below.

6. Cookies & Tracking

Our website uses cookies to enhance your experience, analyze traffic, and personalize content. You can manage preferences through your browser settings.

7. Children's Privacy

Our services are not intended for individuals under 16. We do not knowingly collect data from children.

8. Changes to This Policy

We may update this Privacy Policy periodically. The "Last Updated" date will reflect changes. Continued use of our services constitutes acceptance.

9. Contact Us

For questions or requests regarding your data, please contact our Data Protection Officer: